Help & Support
Our help database contains answers to most of the common questions regarding our products.
If you are unable to locate a satisfactory answer for your query by searching here, please contact us.
I lost my Cbox embed code. Where can I get it?
Your Cbox embed code is available at your control panel. You need this code to install your Cbox on your website.
Also on that page is your Quick Link — a URL which you can use to access your Cbox directly in your browser or on your mobile device.
How do I put my Cbox on my website?
Once you have created your Cbox account, go to the Publish page of your control panel. The code and steps for embedding your Cbox are provided there for a number of common platforms.
If you install your Cbox and all you see is code, or nothing at all, your web host may be removing or otherwise interfering with the HTML iframe tags that Cbox uses. Your Cbox code needs to be pasted into an area of your site that accepts HTML without modification. This may mean switching your editor from "rich text" or "WYSIWYG" mode into HTML-editing or "raw" mode, or you may need to open your template files in a plain-text editor like Notepad.
Remember that you always have the option of posting or sharing your Cbox Quick Link — this gives visitors direct access to your Cbox in a full-screen layout, so it's perfect as a mobile option or for stand-alone use.
How do change my Cbox's style to go with my site's design?
Go to the Theme editor in your control panel. There you can specify the fonts and colours of your Cbox, using a point-and-click editor. You can always reset your theme to one of the preset defaults there, if you would like to start again.
If you have a Premium or Pro Cbox you can edit CSS, which gives you complete control over presentation.
How do I delete messages?
If you have a Premium or Pro Cbox, you can create a moderator name for yourself at your Users page, and then log in on your Cbox using the "profile" link. You will see a delete icon [x] next to each message in your Cbox, and you will not have to log in at your control panel at all to delete messages.
Alternatively, visit your Messages page to delete messages individually or in bulk. Deleted messages are removed from your public Cbox history, but are preserved in your Archives.
Can I make my Cbox transparent?
Yes. In the Theme editor, simply delete the colour codes for the main and form background ("BG") elements. This will make the Cbox transparent, allowing whatever is behind the Cbox to show through.
Note that any pop-ups generated by a transparent Cbox will have the default background colour — usually white. If your font colour is light, it may be invisible in popups. You can fix this by editing the CSS to introduce a background-color rule for popups.
How can I add emoticons?
Cbox supports custom emoticons. You can add and delete emoticons at this page in your control panel.
You can control the size and other layout properties of emoticon images using CSS.
To add a new emoticon, simply click the Upload button and then select the image file, either from your device, or by pasting in a URL. Formats supported are GIF (including animated GIF), JPG, and PNG.
Each emoticon needs a shortcut code, so that users can simply type the code to insert the emoticon. This code can be anything you like, but it's recommended to use a common prefix/suffix to avoid conflicts with ordinary words in conversation. For example, :hello:
will not conflict with "hello world". After clicking Save, your new emoticon(s) will be available immediately in your Cbox.
What payment methods are available?
We accept payment via PayPal. PayPal accepts most credit and debit cards, and depending on your region, you may be able to check out without creating a PayPal account. In some regions it is also possible to pay via bank transfer ("eCheck") through PayPal.
If you have any difficulties making payment, please contact us, and we can assist.
Formatting messages with boxcode
When boxcode is disabled in Posting options, it is only disabled for user messages. You will still be able to use it for your Sticky message and Custom filtering rules.
Cbox supports boxcode, which is a way to add markup to messages. You can also use it to style your Sticky message and Custom filtering replacement text.
The boxcodes supported by Cbox are:
- [color=#ff0000]hex colour[/color] or [color=forestgreen]named colour[/color]
- [color=#f00,#ff0]foreground and background[/color]
- [b]bold text[/b]
- [u]underlined text[/u]
- [i]italicized text[/i]
- [s]
struck-out text[/s] - [q]
quoted text
[/q] - [sub]subscript[/sub]
- [sup]superscript[/sup]
- [center]centered text[/center]
- [br]
(line break) - [big]larger font[/big]
- [small]smaller font[/small]
- [class=custom]custom-styled text[/custom]
- [code]
fixed-width text
[/code] - [url=https://address.com/hyperlink]link text[/url] or [url]https://address.com/hyperlink[/url]
- [img=https://address.com/image.jpg]image title[/img] or [img]https://address.com/image.jpg[/img]
Combining boxcode
Besides using boxcode in Custom filtering replacement text, you can also match boxcodes in filter rules. See more.
It's possible to combine boxcode by nesting it, with some caveats:
- Tags must be nested in the correct order: [b][u]bold underline[/u][/b] is valid but [b][u]broken[/b][/u] is not.
- The same tag cannot be nested. For example, [class=one][class=two]some text[/class][/class] will not work. To get the intended behaviour in this case, you could have a combined class instead: [class=onetwo]some text[/class].
- The no-attribute form of [url] (e.g. without link text), and both forms of the [img] tag, must be the innermost element in any nested sequence.
Styling boxcode
Boxcode is translated internally to HTML. You can thus affect the presentation of boxcode by editing your CSS. For example, to change the presentation of the [s] tag:
s { text-decoration: none; /* reset default */ opacity: 0.2; }
[class] parameters must start with a letter, and are limited to 20 alphanumeric characters. [class=blink] is valid but [class=2] is not.
The [class] boxcode is intended for open-ended styling. It produces a span with no default CSS. You can create a corresponding class using a cc_
prefix. For example, for blurred text, copy this to your CSS:
.cc_blur { text-shadow: #000 0 0 0.5em; color: transparent; }
Now users can blur the text in their messages: [class=blur]this will be blurred![/class].
Find out more about custom CSS.
Where can I change my password?
You can change your Cbox account control panel password at the Account details section of your control panel.
If you can't remember your current password you can request a new one at this page.
To change the password of a registered name on your Cbox, you will need to delete the registered name in question at the Users page of your control panel, and then re-register the user or allow the user to register again.
Does Cbox support HTTPS (SSL/TLS)?
Yes – Cbox is delivered over HTTPS by default.
If you are using an older version of the embed code, you may need to modify it slightly to ensure your Cbox is delivered over HTTPS. Simply replace the instances of src="http://..."
with src="https://..."
.
If you are using Cbox over SSL, it's possible to get mixed-content warnings if you have any third-party resources on your Cbox that are not delivered over HTTPS – for example, user avatars, emoticons, or notification sound effects. These URLs should start with https:// or // to avoid warnings. Warnings will generally not interfere with functionality, but they may cause your browser's security indicator (often a padlock icon) to change.